TERMS AND CONDITIONS
Last Updated: 18th November, 2025
Welcome to Skivea Derm (referred to as “Skivea Derm,” “we,” “us,” or “our”). These Terms and Conditions (“Terms”) govern your use of the Skivea Derm website, located at [Your Website URL], and the services provided through it. By accessing or using our website, you agree to be bound by these Terms and all policies referenced herein.
1. Acceptance of Terms
By placing an order with us, accessing our site, or creating an account, you confirm that you are over 18 years of age and agree to these Terms. If you do not agree with any part of these Terms, you must immediately cease use of the website.
2. Scope of Service and Jurisdiction
2.1. Products: Skivea Derm sells specialized skincare, haircare, and dermocosmetic products. While these products are certified and selected for their quality, they are sold as cosmetics and consumer goods. 2.2. Delivery Area: Our services, including product sales and delivery, are strictly limited to customers within Dubai and the United Arab Emirates (UAE). 2.3. Governing Law: These Terms shall be governed by and construed in accordance with the laws of the United Arab Emirates, as applied in the Emirate of Dubai. Any disputes arising under these Terms shall be subject to the exclusive jurisdiction of the courts of Dubai.
3. Product Information and Medical Disclaimer
3.1. Information Accuracy: We strive to ensure product information, including descriptions, ingredients, and usage instructions, is accurate. However, we do not warrant that all product descriptions or other content on the site is complete, current, or error-free. 3.2. Medical Advice: Skivea Derm is not a healthcare provider or licensed dermatologist. The information on this website, including product recommendations, is for informational purposes only and is not intended to be a substitute for professional medical advice, diagnosis, or treatment. Always consult with a qualified healthcare professional, dermatologist, or doctor regarding any medical condition or before starting any new product regimen. 3.3. Allergies and Usage: You are responsible for reviewing the ingredients of any product before purchase and use to avoid potential allergic reactions. Skivea Derm is not liable for any allergic reactions, injuries, or damages resulting from the use or misuse of products sold on our site.
4. Ordering, Pricing, and Payment
4.1. Currency and Pricing: All prices are quoted in United Arab Emirates Dirhams (AED) and are inclusive of applicable VAT (if any), unless otherwise stated. Prices are subject to change without prior notice. 4.2. Order Confirmation: Completion of an online order does not constitute acceptance of the order. Order acceptance and the formation of the contract occur when the products are dispatched to you. We reserve the right to cancel any order for reasons including, but not limited to, product unavailability, pricing errors, or suspicion of fraudulent activity. 4.3. Payment: We accept various methods of payment as indicated on the website. By submitting a payment, you warrant that you are authorized to use the designated payment method.
5. Shipping and Delivery
5.1. Delivery Charges: Delivery charges will be specified at checkout. 5.2. Delivery Timeframe: We aim to deliver within [Specify Timeframe, e.g., 2-5 business days] within the UAE. Delivery times are estimates only and are not guaranteed. We are not responsible for delays outside our reasonable control. 5.3. Risk of Loss: Risk of loss and title for items purchased from Skivea Derm pass to you upon our delivery to the carrier.
6. Returns, Exchanges, and Refunds
6.1. General Policy: Due to the nature of skincare and cosmetic products, we accept returns only if the product is unused, unopened, in its original packaging, and returned within [Specify Days, e.g., 7] days of receipt. 6.2. Non-Returnable Items: Opened or used products, items marked as final sale, and promotional items cannot be returned or exchanged. 6.3. Damaged or Defective Items: If you receive a damaged or defective item, you must notify us immediately (within 24-48 hours of delivery) by contacting customer support at [Your Contact Email/Phone]. We will arrange for an exchange or full refund, including shipping costs. 6.4. Process: To initiate a return, please contact our customer service team, who will provide you with a return authorization number and instructions. Refunds will be processed to the original payment method within [Specify Days] business days after the returned items have been received and inspected.
7. User Obligations and Account
7.1. Account Security: If you create an account, you are responsible for maintaining the confidentiality of your account password and for restricting access to your account. You agree to accept responsibility for all activities that occur under your account. 7.2. Prohibited Uses: You may not use the site for any unlawful purpose, to solicit others to perform or participate in any unlawful acts, or to infringe upon our intellectual property rights or the intellectual property rights of others.
8. Intellectual Property
All content on the Skivea Derm website, including text, graphics, logos, images, product names, and digital downloads, is the property of Skivea Derm or its content suppliers and is protected by UAE and international copyright laws.
9. Changes to Terms
We reserve the right to update, change, or replace any part of these Terms at our sole discretion by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.
10. Contact Information
If you have any questions regarding these Terms, please contact us at:
- Email: support@skiveaderm.com
- Phone: UAE: +97145894226
- Address: Bin Dasmal Builing – 4
Al Goze Industrial First
Dubai, United Arab Emirates.